POLICIES

Booking policies

Booking a visit means you agree to the policies below. They keep the day fair for you and for the client in the next room.

Late arrivals

Please arrive 15 minutes early. If you are up to 15 minutes late, the treatment is shortened to end on time, and you are charged the full booked price. More than 15 minutes late is treated as a same-day cancellation, and the card on file is charged 50% of the booked service.

Cancellations and rescheduling

Cancel or move an appointment at least 48 hours ahead. Inside that window, the card on file is charged 50% of the booked service.

Missed appointments

A no-show is charged 50% of the scheduled service on the card on file.

Payment

A valid card is required when you book. The balance is due when the service is finished. We take cash, credit cards, Venmo, PayPal, and Zelle. We do not take personal checks, and we do not offer payment plans.

Refunds

Services are not refunded. Unused retail, still in its original condition, can be returned within 14 days for an exchange, a credit toward a service, or a refund to the original payment method.

Health

Tell us about medical conditions, prescriptions, allergies, and injuries before treatment. Some visits need a doctor's clearance first, including cancer, blood disorders, cardiovascular conditions, and open wounds.

Injectables, peels, and surgery

Wait at least 2 weeks after Botox, filler, permanent makeup, a chemical peel, or a cosmetic laser treatment before a facial. Recent surgery may require a doctor's clearance. If you are taking Accutane, wait 6 to 12 months before a facial.

Personal items

You will change into a robe and remove jewelry. Belongings stay in the room, but the studio is not responsible for lost items. Leave valuables at home.

Age

Guests under 18 must be with an adult.